Delete your account
Two ways. The first is instant; the second is for when you no longer have the app.
1. In the app — instant
Open Tradie2U and go to You → Delete my account. It takes effect straight away and you do not need to contact us.
This is the quickest route and the one we would suggest if you still have the app installed.
2. By email — if you have deleted the app
Email us from the address on the account. That is how we know it is you — we will not delete an account on a request from an address we cannot match, because that would be a way to delete somebody else's.
Send "Delete my account" and nothing else is needed.
Email a deletion requestWe action these within 7 days and reply to confirm.
What is deleted
- Your account and sign-in
- Your name, email, phone number and address
- Your tradie profile — business name, ABN, licences, insurance and certificates, bio, logo and photos
- All stored location, including any home zone you set
- Your messages
- Your push notification tokens
What is kept, and why
A record that a completed job happened is kept — who it was between, what trade, and when. It is what gives the other person on that job an accurate work history, and it is not ours alone to erase.
It does not include your name, contact details, address or messages. Ratings you left stay on the other person's profile, without your name against them.
How long it takes
- In the app: immediately.
- By email: within 7 days, and we reply to confirm.
- Encrypted backups roll off within 30 days.
Deleting is permanent. There is no undo, and signing up again later starts an empty account.