Support
A person reads every message. Normally same day, always within one business day.
Something urgent or unsafe
If someone is in immediate danger, call 000. We are a small team and we do not monitor messages overnight.
To report someone's behaviour, use Report in the app — the ⋯ beside their name in a chat, or the link at the bottom of their profile. That reaches us with the context attached, which email does not.
Common things
Nobody is showing on my map
We are launching a suburb at a time, so some areas genuinely have nobody on them yet. Tap the distance pill at the top to widen the search — if there is somebody further out, the app will tell you how many and offer to show them. Tradies are on the map only in their work hours, so it is quieter in the evening and at weekends.
I did not get a notification about a job
Check My Home (My Trade, for tradies) → Settings → Notifications in the app. It will tell you whether this phone can receive them at all, and link you to your phone's Settings if the permission is off. Job offers expire, so this is worth fixing straight away.
Can I come off the map?
Only outside your work hours. From start to knock-off on your work days you're on the map as a rough circle — never your exact spot. After that you're off it, and your phone stops sending its location. Change your hours, or set time off for a holiday, under My Trade → Hours & privacy.
Someone is bothering me
Block them — the ⋯ beside their name in a chat, or their profile. It works both ways, they are never told, and you can undo it any time from My Home (My Trade, for tradies) → Settings → Blocked. Blocking and reporting are separate: block stops them reaching you, report tells us.
A licence number on a profile looks wrong
Every credential links to the register that can confirm it. We show what the tradie gave us and we never claim to have checked it ourselves — if a number does not check out, report the profile and we will look.
I want my account gone
My Home (My Trade, for tradies) → Settings → Delete my account in the app, or ask from here without installing anything.
Anything else
Email support@tradie2u.com.au. Tell us what you were doing and roughly when — the time is what makes a problem findable at our end.