Support
A person reads every message. Normally same day, always within one business day.
Something urgent or unsafe
If someone is in immediate danger, call 000. We are a small team and we do not monitor messages overnight.
To report someone's behaviour, use Report in the app — the ⋯ beside their name in a chat, or the link at the bottom of their profile. That reaches us with the context attached, which email does not.
Common things
Nobody is showing on my map
We are launching a suburb at a time, so some areas genuinely have nobody on them yet. Tap the distance pill at the top to widen the search — if there is somebody further out, the app will tell you how many and offer to show them.
I did not get a notification about a job
Check You → Notifications in the app. It will tell you whether this phone can receive them at all, and link you to Settings if the permission is off. Job offers expire, so this is worth fixing straight away.
I want to come off the map
Tap the visibility control at the bottom of the map and choose Off the map. Your phone stops sending location immediately. You can go back on any time, and nobody is told either way.
Someone is bothering me
Block them — the ⋯ beside their name in a chat, or their profile. It works both ways, they are never told, and you can undo it any time from You → Blocked. Blocking and reporting are separate: block stops them reaching you, report tells us.
A licence number on a profile looks wrong
Every credential links to the register that can confirm it. We show what the tradie gave us and we never claim to have checked it ourselves — if a number does not check out, report the profile and we will look.
I want my account gone
You → Delete my account in the app, or ask from here without installing anything.
Anything else
Email support@tradie2u.com.au. Tell us what you were doing and roughly when — the time is what makes a problem findable at our end.