Emergency guides · Victoria
Something’s gone wrong at home.
15 short guides for the worst five minutes: what to do first, in order, and who to ring. Each one is checked against the official sources it cites, and says when it was last reviewed.
Life in danger, fire, or someone hurt? Call 000 now. Then come back to this page.
Call 000Plumber
- I can smell gasWhat to do first if you smell gas at home, in order, and which gas leak line covers your street.
- A pipe has burstWhat to do first when a pipe bursts, how to stop the water, and when it needs a licensed plumber.
- Gas heater's on and we feel sickWhat to do first if people feel unwell with a gas heater running, and who checks the heater afterwards.
- Sewage is overflowingWhat to do first when sewage comes up, and how to tell whether it's your water corporation's problem or yours.
- Hot water system is leakingWhat to do first when the hot water system starts leaking, and who fixes it.
Electrician
- Power's outHow to tell whether it's your house or the whole street, what to check at the switchboard, and which distributor to ring.
- Sparks, burning smell or a hot power pointWhat to do first when a power point sparks, smells like burning or feels hot, and why it needs an electrician.
- Someone's had an electric shockWhat to do first when someone gets an electric shock at home, who to ring, and what has to happen before the power goes back on.
- A powerline is downWhat to do first when a powerline is down near your home, and which distributor to report it to.
- Water's got into the electricsWhat to do first when water reaches lights, power points or the switchboard, and what has to happen before you switch back on.
- Solar panels are damaged or on fireWhat to do first when solar panels, the inverter or the battery are damaged or on fire, and who checks them.
Carpenter
Roofer
Glazier
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