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Emergency guide · Victoria · Roofer

Roof is leaking in the storm

What to do first when the roof leaks during a storm, and who fixes it once it passes.

Life in danger, fire, or someone hurt? Call 000 now. Then come back to this page.

Call 000

Before anything else

If water is coming in near lights, power points or the switchboard, don't touch them (see 'Water's got into the electrics').

What to do, in order

  1. Call VICSES on 132 500 if the roof is damaged or leaking significantly.
  2. For a minor leak, contact a roofer or other tradesperson, and your insurer.
  3. Stay inside and away from windows while the storm is on.
  4. Photograph the damage for your insurer.
  5. Call 000 if anyone's life is in danger.

Who to call

  • Triple Zero (000) 000

    Anyone's life is in danger.

  • VICSES (storm and flood emergency help) 132 500

    A tree has fallen and damaged the house or a car, the roof is damaged or leaking significantly, a tree or branch is blocking you in or out, or the house is flooded or about to flood.

When you need a roofer

Book a roofer for permanent repairs once the storm has passed - VICSES only makes emergency temporary repairs. Renting? A serious roof leak is a legally urgent repair: call your rental provider or agent on the emergency number you were given and confirm it in writing.

Once everyone is safe, find a roofer who can come today.

Tradie2U shows which tradies near you are free now, today or tomorrow, with their call-out fee upfront. You ask one, and they have a set time to answer. Free, no card. This guide is in the app too, with the right number for your street.

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Where this comes from

Checked against the official sources below and reviewed before publishing, 28 September 2026.